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Delete Your FoodValve Account

Applies to accounts in the FoodValve, FoodValve Vendor and FoodValve Ops apps · Developer: Value Workers

1. Delete from the app (fastest)

Applies to FoodValve (employee) and FoodValve Vendor accounts. FoodValve Ops accounts work differently — see section 7.

  1. Open the app and sign in.
  2. Go to Profile → Delete Account.
  3. Verify the OTP sent to your registered phone number.
  4. Confirm deletion. Your session ends immediately and deletion begins.

2. Request via the web (no app needed)

If you no longer have the app installed, email us and we will process the deletion for you:

Email: privacy@foodvalve.com
Subject: Account Deletion Request
Include: your registered phone number and/or email, and which app the account belongs to (FoodValve / Vendor / Ops).

To protect your account, we will verify ownership (e.g. an OTP to your registered phone/email) before deleting.

3. What gets deleted

  • Your profile — name, phone number, email, employee details and preferences — is removed or irreversibly anonymised.
  • Saved favourites, ratings authorship, notification tokens and active sessions are deleted.
  • Active subscriptions are cancelled; unused employer subsidy simply lapses (it has no cash value).

4. What we must retain (and why)

DataWhyHow long
Order & payment/invoice recordsIndian tax & accounting law (GST)Up to 8 years, in de-identified/restricted form
Refund & settlement recordsFinancial reconciliation and auditStatutory record-keeping period
Grievance recordsLegal compliance (IT Rules 2021)Up to 3 years

Retained records are no longer linked to a usable account profile.

5. Processing timeline

  • Deletion (or verified web request) is acknowledged within 48 hours.
  • Account and personal data are deleted/anonymised within 30 days of the verified request.
  • Backup copies cycle out of systems within a further 90 days.

6. Vendor accounts

Vendor owner accounts have contractual and financial obligations (pending payouts, tax records, staff accounts). Vendor deletion requests are handled through vendor support — email support@foodvalve.com — and take effect after outstanding settlements are closed. Vendor staff accounts can be removed at any time by the vendor owner from Team & Roles.

7. Ops (administrator) accounts

FoodValve Ops accounts cannot be deleted from inside the app, and there is no self-service OTP deletion for them. Ops accounts are not self-registered — they are created for named staff by an authorised administrator, and they carry audit responsibility for actions taken across tenants, vendors and finance records.

Removal is therefore handled as organisation-managed offboarding: a Super Admin revokes the account, which ends access immediately and removes personal data that is not legally or operationally required. Security, audit, transaction and tax records are retained for their applicable period, as described in section 4.

To request offboarding, contact your Super Admin, or email support@foodvalve.com from your registered work address.

Deletion is permanent. Your order history, subscriptions and preferences cannot be recovered. If you rejoin the same workplace later, a new account will be required.